Rates
The Dutch healthcare authority (Nederlandse zorgautoriteit) determines the rates for mental health care annually. Below you will find more information about this.
The rates can be found on www.zorgprestatiemodel.nza.nl if you click on the rates finder heading (tarievenzoeker). To find the rates related to your treatment here you can apply the following filters:
-Individuele consulten
-Setting: ambulant kwaliteitsstatuut sectie II
-Beroep: Arts – specialist artikel 14
-Consult type: diagnostiek of behandeling (diagnosis or treatment, depending on which one you are interested in)
You can find the rates for other services such as peer consultation by clicking on other services (overige prestaties).
Costs for missing an appointment
Canceling or changing an appointment must be done at least 24 hours in advance. If you do this at least 24 hours in advance, it is completely free of charge.
If you do this within 24 hours of the appointment, costs will unfortunately have to be charged, as another patient could have been scheduled at that time. You cannot claim these costs from the health insurance agency because they are not healthcare costs. The costs are 50% of the missed appointment.
Can I get an estimate of the monthly costs?
Every patient is different and every treatment is different, so we cannot give a good estimate of the monthly costs. You will find more information under the Reimbursements on this page.
Reimbursements
Which health insurance companies do we work with?
At the moment we have contracts with ASR, CZ, VGZ, Menzis, Zilveren kruis, DSW, Zorg en Zekerheid and Salland.
Beware! VGZ imposes a limit for the healthcare cost, this could lead to a waitinglist for patients that are with VGZ.
If you are a patient of a non-contracted health insurance agency you can find more information below or contact us by telephone.
What reimbursement do I receive from the health insurance?
The costs for treatment are fully covered (excluding the "eigen risico") for patients that are insured with CZ, VGZ, Menzis, Zilveren kruis, DSW, Zorg en Zekerheid en Salland.
Each health insurance agency has its own reimbursements for non-contracted care. We advise you to contact your own healthinsurance agency for clarification.
You can submit the invoices you receive to your health insurance agency, after which they will determine the reimbursement based on your policy. So be aware that you may have to pay a portion yourself.
Mogelijk kunt u meer vergoed krijgen door aanspraak te maken op het hinderpaal criterium, zie verder op de pagina.
The invoice is incorrect, what now?
You can contact us about this and we can look into it.
Hinderpaal criterium
The Health Insurance Act stipulates that a health insurance agency's reimbursement may not be so low that it creates an actual obstacle for insured persons to turn to a health care provider who is not contracted by the health insurance agency. You may therefore receive a higher reimbursement from your health insurance. It is best to contact your health insurance company about this (possibly via the healthcare mediation department).
Deduct healthcare costs from the tax authorities?
The tax authorities set conditions for the deduction of healthcare costs, you may be eligible for this. You can find these conditions on the website of the belastingdienst.
Which healthcare costs are not reimbursed?
In the health insurance law (zorgverzekeringswet) it is determined which care is reimbursed from the basic insurance (basisverzekering). Examples of care that is not reimbursed are relationship therapy, problems with work or learning disabilities. You can find more information about this by clicking here.
Payment
When will I receive an invoice?
You will receive a monthly invoice that also meets the standards set by the health insurance agency. You can therefore submit the invoice to the health insurance agency without any adjustments. You pay this invoice via bank transfer or iDEAL.
What is the payment term for the invoice?
We use a payment term of 30 days for invoices. This generally gives you sufficient time to submit the invoice to your health insurance agency and receive the reimbursement before you have to pay the invoice.
What happens if I haven't paid?
You initially have a payment term of 30 days to pay the invoice. If it is not paid, payment reminders will follow and, in extreme cases, a collection process.
You will receive the first payment reminder if the invoice has not been paid within 30 days. You will then have 2 weeks to pay the invoice.
You will receive the second payment reminder if the invoice has again not been paid after the first payment reminder. You will again have 2 weeks to pay the invoice.
If you are unable to pay the invoice after two payment reminders, a collection process will be started via a collection agency. Unfortunately, there are additional costs associated with this process that will be at your expense.
